Frequently Asked Questions
Simply enter your promo code in the designated box labeled “discount code or gift card” at checkout (note, this is the page AFTER your cart!). If the code is valid and applicable to the items in your cart, the discount will be automatically applied to your total.
In order to keep our costs low for you, we can only allow one coupon code per order.
Let's make sure everything's set for your promo code to work! Please double-check that your cart doesn't have any subscriptions or gift cards, since our promo codes don't apply to these. Also, if you texted us for a promo code, remember to use the unique code we sent you in response to your text, not the "TEASPOT20" you used to reach out. We're here to help every step of the way!
Enjoy FREE ground shipping for orders over $49 within the lower 48 states and military APO's. Orders are shipped within 1-4 business days, and delivery windows vary. Full details are available on our Shipping Page.
Orders can be changed or canceled within a specific time frame after placing them. However, once the order has gone into fulfillment, it can no longer be changed or canceled. Please contact our customer support immediately if you need to make changes to your order before it goes into fulfillment.
You cannot pre-order, but you can sign up to receive an email notification when it goes back in stock. This is located on the product page, just click on the “notify me when available” button.
No, our sachets are made from a plant-based material, obtained from sugar cane fibers, which is 100% biodegradable, compostable, and completely free from petroleum-based plastic.
A: All of our teas are allergen-free. The tea is quarantined and handled carefully to avoid cross-contamination.
If you prefer to enjoy tea without any added flavorings, we offer a delicious line of unflavored teas!
Some of our teas use artificial flavoring, and some use natural flavors. The main difference between them is the source of the ingredients. Natural flavors are derived from plant or animal materials like fruits, herbs, or spices, while artificial flavors are created in a lab to mimic the same flavor compounds.
For example, natural almond flavor can come from the compound benzaldehyde found in almonds or other natural sources. Artificial almond flavor can be made by synthesizing that same compound in a lab, allowing us to replicate the taste without relying on almonds, which can be challenging to grow and put a strain on natural resources.
While the source of the ingredients might differ, the chemical compounds that make up the flavors are identical, whether they’re naturally extracted or synthetically made. Both our natural and artificial flavors undergo strict regulations to ensure their safety and quality. You’ll always find whether the flavoring is natural or artificial listed on each product page, so you know exactly what’s in your tea. We’re here to help if you have any questions about our ingredients or flavors!
A: Everything is Gluten-Free in our warehouse! We are not a certified Gluten free facility, however.
Yes, all our teas are vegan except for our seasonal Candy Cane Craze.
We are a Kosher-certified facility, and we have several teas that are Kosher certified. You can find them all here: Kosher Certified Teas.
We micro-blend in small batches using the freshest full-leaf teas and functional herbs. Many of our teas have won awards, and we never compromise on quality. Our pyramid sachets are packed in Louisville, Colorado, using the same whole leaf teas that we sell in loose leaf form.
Tea cannot be returned as it is a food product. For unopened / unused Steepware, we offer store credit, minus the cost of return shipping, within 30 days of your delivery date. If you received an incorrect or damaged item, please call or email us within 30 days of your delivery date so we can correct the problem immediately!
Ensure that you are using filtered water and the correct temperature for your chosen tea, and make sure to use enough tea for the desired strength. If you continue to experience issues, please contact our support team for guidance!
Joining is easy and free! Simply create an account to start earning Loyalty Points today: Steeped Rewards. You must log in while shopping to participate in the program.
You'll earn Steeped Rewards Point for every $1 spent at The Tea Spot. Additionally, you can celebrate your birthday with us to earn up to 1500 points. The earning potential is endless!
Simply go to the Steeped Rewards page, scroll down to "Rewards," and click on "Get Reward" for the reward you'd like to redeem!
Yes, all unredeemed points will expire if you have not engaged in points activity for 1 year. Be sure to earn or spend your points so they don't expire!
Need More Help?
If you have any further questions or need assistance with your order, please don't hesitate to contact us at (303) 444–8324 or info@theteaspot.com. We're here to help you enjoy the perfect cup of tea!
