Frequently Asked Questions
Simply enter your promo code in the designated box labeled “discount code or gift card” at checkout (note, this is the page AFTER your cart!). If the code is valid and applicable to the items in your cart, the discount will be automatically applied to your total.
In order to keep our costs low for you, we can only allow one coupon code per order.
Let's make sure everything's set for your promo code to work! Please double-check that your cart doesn't have any subscriptions or gift cards, since our promo codes don't apply to these. Also, if you texted us for a promo code, remember to use the unique code we sent you in response to your text, not the "TEASPOT20" you used to reach out. We're here to help every step of the way!
Enjoy FREE ground shipping for orders over $49 within the lower 48 states and military APO's. Orders are shipped within 2-3 business days, and delivery windows vary. Full details are available on our Shipping Page.
Orders can be changed or canceled within a specific time frame after placing them. However, once the order has gone into fulfillment, it can no longer be changed or canceled. Please contact our customer support immediately if you need to make changes to your order before it goes into fulfillment.
You cannot pre-order, but you can sign up to receive an email notification when it goes back in stock. This is located on the product page, just click on the “notify me when available” button.
No, our sachets are made from a plant-based material, obtained from sugar cane fibers, which is 100% biodegradable, compostable, and completely free from petroleum-based plastic.
A: All of our teas are allergen-free. The tea is quarantined and handled carefully to avoid cross-contamination.
Our natural flavoring is 100% free of synthetically derived flavor molecules and carriers. Natural flavoring has two components: the carrier liquid and the molecules that provide the actual taste. We can disclose the carrier (ethyl alcohol) but the composition of the taste portion is proprietary. The flavor portion is derived from actual plants, spices, etc. If you'd prefer a tea without flavorings, we have a whole line of unflavored teas as well!
A: Everything is Gluten-Free in our warehouse! We are not a certified Gluten free facility, however.
Yes, all our teas are vegan except for our seasonal Candy Cane Craze.
We are a Kosher-certified facility, and we have several teas that are Kosher certified. You can find them all here: Kosher Certified Teas.
We micro-blend in small batches using the freshest full-leaf teas and functional herbs. Many of our teas have won awards, and we never compromise on quality. Our pyramid sachets are packed in Louisville, Colorado, using the same whole leaf teas that we sell in loose leaf form.
Tea cannot be returned as it is a food product. For unopened / unused Steepware, we offer store credit, minus the cost of return shipping, within 30 days of your delivery date. If you received an incorrect or damaged item, please call or email us within 30 days of your delivery date so we can correct the problem immediately!
Ensure that you are using filtered water and the correct temperature for your chosen tea, and make sure to use enough tea for the desired strength. If you continue to experience issues, please contact our support team for guidance!
Joining is easy and free! Simply create an account to start earning Loyalty Points today: Create Account. You must log in while shopping to participate in the program: Rewards Log In
You'll earn 1 Steeped Rewards Point for every $1 spent at The Tea Spot. Additionally, you can celebrate your birthday with us to earn 50 points. The earning potential is endless!
You must have a minimum of 20 points to start redeeming. Click the yellow "Steeped Rewards" icon on the bottom of your screen, login to your account, on Gift Card, click "redeem", and then move the slider over to indicate how many points you'd like to convert to a gift card. Then click "Redeem" again, and you will be given a gift card code to apply at checkout!
Yes, all unredeemed points will expire if you have not engaged in points activity for 1 year. Be sure to earn or spend your points so they don't expire!
Need More Help?
If you have any further questions or need assistance with your order, please don't hesitate to contact us at (303) 444–8324 or info@theteaspot.com. We're here to help you enjoy the perfect cup of tea!
